NM3D Ibérica recently strengthened the digital capabilities of its website by deploying Íris, the company's new Artificial Intelligence Assistant, and the Customer Portal, two tools developed to make interactions with the company simpler, faster and more accessible.
Integrated into NM3D Ibérica's digital transformation strategy, these solutions bring technology closer to the needs of customers and visitors, facilitating access to information, process tracking and routing of requests to the company's teams.
Context and challenge
An assistant available 24 hours a day
Íris is available via the Live Chat on NM3D Ibérica's website, allowing visitors and customers to receive support immediately, 24 hours a day, 7 days a week.
The assistant is prepared to interact in Portuguese, Spanish and English, facilitating contact with users from different markets and enabling more accessible communication.
Its role is to support customers in consulting information, making requests and following up on ongoing matters, answering simpler questions directly and referring matters to the NM3D Ibérica team whenever the situation requires commercial or technical intervention.
It does not replace the teams' follow-up. It functions as a new support channel, capable of responding immediately and directing each situation to the most appropriate person or team whenever necessary.
The solution or technology
Information consultation and process tracking
After validation, Íris can assist in consulting different information related to the customer's activity with NM3D Ibérica.
Available content includes proposals and orders, invoices and payments, shipments and deliveries, assistance requests, ongoing projects and services, installed equipment and brands and products represented.
This capability allows gathering, in a single point of contact, information that previously might have required different consultations or interactions.
Options include requesting a quote, opening a technical assistance request, requesting a demonstration, sending documents or photographs and adding information to an existing request.
It is also possible to update contact details and confirm certain actions through explicit validation, making interaction with NM3D Ibérica more direct and reducing steps in the process.
When a matter requires a commercial or technical decision, when identity cannot be confirmed or when there is insufficient information to respond safely, Íris refers the matter to the NM3D Ibérica team.
Íris responds based on the available information and, whenever it lacks sufficient data or there is uncertainty, the issue may be forwarded to the NM3D Ibérica team.
Results and benefits
A new way to access NM3D Ibérica's solutions
Through interaction with the assistant, a visitor can present a specific need, clarify a technical question or request commercial information, initiating contact with the company more easily.
This approach makes the first contact faster, more targeted and more accessible, while preserving intervention by specialized teams whenever the situation requires it.
Customer Portal: centralized information in a single space
Alongside the introduction of Íris, NM3D Ibérica also launched the Customer Portal, a reserved area designed to centralize information related to each customer's projects and processes.
Through this space it is possible to consult and monitor projects, documents, invoices, requests, tasks, timesheets and assistance requests, among other content provided by the company.
The Customer Portal also allows consultation of information related to invoices and payments, orders and proposals, assistance requests and the company's activity and services, functioning as a complement to the support provided by Íris.
In this way, the two tools assume distinct but complementary functions: Íris facilitates immediate contact and access to information via Live Chat, while the Customer Portal centralizes, in a reserved area, the information and follow-up of the relationship with NM3D Ibérica.
How NM3D can help
Two complementary tools for a fuller digital experience
With Íris and the Customer Portal, NM3D Ibérica strengthens its digital channels, allowing customers, partners and visitors to interact with the company, consult information, make requests and track their processes more simply and efficiently.
More than a technological update of the website, these solutions reflect an approach focused on greater speed, autonomy, organization and transparency, placing technology at the service of the relationship between NM3D Ibérica and its customers.
The company thus continues to invest in digital innovation to complement the technical knowledge of its teams and provide an experience that is increasingly closer, efficient and adapted to the needs of industry.
Would you like to assess this solution for your application?
Meet Íris and discover a new way to interact with NM3D Ibérica.