Information and enquiries
Describe the equipment, part or application. Iris gathers the context and helps route your enquiry to the right team.
Contact · NM3D support
Hello, I’m Iris. How can I help?
I’m NM3D’s digital assistant. Tell me what you need: I help organise the information, register the request and find the right support for your equipment or application.
The right help from the first contact
Start with a simple question or a technical issue. Iris helps clarify the request and prepare the next steps with the NM3D team.
Support and tickets
Provide the installation, model and symptoms. Iris registers or confirms the ticket so the request can be tracked.
Guided troubleshooting
Once the request is registered, Iris guides safe checks based on authorised technical documentation.
Software and licences
Describe error messages, settings or connection issues. Iris organises the information for software support.
3D printing
Share questions about materials, settings, parts or consumables to help route the right support.
Robotics and automation
Describe the cell, robot or incident. Iris gathers the details needed for technical follow-up.
What to share for better support
01 · Tell us what you need
Include the equipment, model, installation and your goal or symptoms.
02 · Add the details
Share error messages, the serial number and checks already carried out.
03 · Follow the request
If technical follow-up is needed, the request stays registered for the NM3D team to follow up.
Prefer to speak to our team?
Contact our head office or choose the relevant office below.
[1] National landline call charges.